Frequently asked questions
Last updated: September 14, 2026
Short answers for readers. Billing detail lives on Customer Support and the Refund Policy.
Is ReadNovelHub a real publisher?
ReadNovelHub is the English web-novel storefront of Qingting Vision Limited. We publish licensed romance and fantasy serials for North American readers at https://readnovelhub.com.
Can I read for free?
Yes. Opening chapters are free on every title. After the lock chapter, guests (anyone who did not arrive from a paid ad) can watch a short ad to unlock locked chapters. After they register they can spend coins; if coins run out they can watch another ad. Paid ad clicks stay on the VIP paywall.
What does VIP include?
VIP unlocks every book on the catalog. Weekly VIP is $6.99/week, Monthly VIP is $19.99/month, and Annual VIP is $69.99/year, each billed today. A single book is $9.99 once and does not renew. Members who joined at an earlier price keep that price. Cancel in one tap from Profile. The first lock is the VIP wall at that book's Peak 2 (or Hangzhou climax). Guests checkout without a register wall. Signup does not grant coins. Daily check-in is +10, and sharing to Facebook is +3 more. Balance and history are on Profile.
How do I cancel or change a card?
Open Profile and use Manage / cancel subscription. That opens the Stripe customer portal. If this device has no membership, use Look up billing by email on the same page.
Why do I see a guest_ email at checkout?
If you skip the optional email box we open Stripe with a private guest mailbox so you can check out without typing an address. You can add a real email later. Guest mailboxes are not a billing error.
Who do I email about a charge or a copyright claim?
Reader and billing questions go to [email protected]. Copyright complaints go to [email protected]. We do not run a phone hotline.
Where do my books go after I start reading?
Open Library in the bottom bar. That shelf is yours — it is not the full catalog. Home also keeps a Continue Reading card for the last chapter you opened.
Can I install ReadNovelHub on my phone?
Yes, from Profile. We only show the Add to Home Screen / PWA prompt there so the reader never covers a chapter. There is no separate iOS or Android store app yet.